Workplace Experience

With Workplace Experience, you get unparalleled visibility & continuous improvement.
 
Workplace Experience –powered by Nexthink Infinity, the leading digital workplace observability and automation platform– delivers unparalleled visibility across all environments so IT teams can continuously see, diagnose, and fix digital workplace issues to optimize productivity and cost in a fast-changing IT landscape. 

• Efficient & Impactful IT Service Delivery
• Happy, Productive Employees & IT Teams
• Unimpeded IT Service Delivery 

Employee Engagement

Nexthink Infinity’s Employee Engagement bridges the gap with contextual
two-way communications, cutting through the digital workplace noise with
attention-grabbing notifications that employees respond to. Don’t waste time
chasing down employees who ignore emails. Instead, provide critical information,
share a survey, or help them fix issues automatically to improve their employee
experience and productivity
 

Application Experience

Regain visibility into application performance, reliability, and adoption across all employees, their unique devices, configurations, and locations using:

• Automated asset and application discovery
• Powerful diagnostics
• Instant issue remediation
   

Collobration Experience

Nexthink Collaboration Experience gives IT comprehensive visibility across the
entire employee experience adopting and using leading collaboration application
like Teams and Zoom, enabling rapid validation, isolation, and remediation of any
issues before ticket storms begin.Key benefits;

• Visibility into all aspects of employee session experience using collaboration applications prevents issues, speeds resolution, and informs vendor relationships
• Combining application and session telemetry with device, configuration and networking data enables IT to immediately route issues in full context to the right team, to speed issue resolution.
• Real-time alerting enables IT to identify and resolve potential employee performance and availability issues while using collaboration tools long before employee sessions are impacted.

Amplify

Nexthink Amplify puts incident information, diagnostic checklists, and remediation
power at your frontline agent’s fingertips – immediately, in one view, without end
user involvement. An easy to install, platform-agnostic browser plugin unleashes
the power of Nexthink into any service desk tool.
 

Experience Central

Nexthink Experience Central gives IT Leaders and their teams the proactive
and complete view they need into all aspects of employee digital experience.
IT leaders can now measure, govern, and make well-informed strategic decisions
about how to best optimize their IT teams and workplace technologies and
processes to maximize employee DEX, reduce costs, and improve IT reputation.Key Benefits:

• Proactive visibility into building experience issues before employees report any technology issues significantly reduces trouble tickets.
• Using a dashboard that seamlessly combines digital experience scores with device, configuration, application, and sentiment metrics, IT leaders can prioritize IT teams activities based on impact on employee DEX to maximize  employee productivity and IT reputation to deliver maximum business value.
• IT leaders can rapidly find arenas where (and why) DEX is good and then replicate them organization-wide.

Flow

Flow is an orchestration tool that helps to Improve EUC Efficiency. Key Benefits: 

• Cut costs with a resource efficient visual designer that can be used by a wider team
• Innovate with the time back from less PowerShell coding and troubleshooting
• Decrease risk with automated workflows that reduce human intervention and errors
• Improve productivity with built-in logic and decision making
• Reduce MTTR with automations that continue after reboot, check status and handle pausing and variables
• Achieve SLA and XLA success with integrations across the IT ecosystem

Workplace Experience

With Workplace Experience, you get unparalleled visibility & continuous improvement.
 
Workplace Experience –powered by Nexthink Infinity, the leading digital workplace observability and automation platform– delivers unparalleled visibility across all environments so IT teams can continuously see, diagnose, and fix digital workplace issues to optimize productivity and cost in a fast-changing IT landscape. 

• Efficient & Impactful IT Service Delivery
• Happy, Productive Employees & IT Teams
• Unimpeded IT Service Delivery 

Employee Engagement

Nexthink Engage gives you the means to reach out to the end-users, gather their feedback regarding IT or other subjects, and notify them of relevant issues.
 

Act

Nexthink Act offers you a way to remotely act on the devices of the end-users for automated or assisted servicing.
 

Integrate

Nexthink Integrate enables the product API and access to continuously improved integration samples, reports, etc.